1. Initial note: You MUST perform the following instructions using Internet Explorer 7.0. Other web browsers will not work with these instructions. Please contact Tech Support at 859-282-4030 for help with these instructions or if you want to use another browser application to access Remote Web Workplace and need assistance with setup. The images depicted below are not going to be identical for your setup with regards to the domain name and URLs provided, but the process will be the same.
2. Open https://xyz.your-company.com/remote in Internet Explorer. TSG usually makes RWW accessible on Microsoft Small Business Server 2003 networks via a name like https://private.technogrp.com for example. If you can't figure out your companies access link contact TSG Tech Support and they can provide the correct link info.
3. Click on the link.
4. Click on the Certificate Error in the address bar.
5. Click on View Certificates at the bottom of the box that appears.
6. Click on the Install Certificate... button.  
7. Click on Next... button.
8. Select the radio button next to the 2nd line then click Browse.
9. Select Trusted Root Certification Authorities and click on OK.  
10. You may be prompted with the following warning. If so, click on Yes.
11. Click Next... and Finish. buttons. Click on the OK button.
12. To verify the installation worked close Internet Explorer and re-open it. Go to your companies RWW website (e.g. https://private.technogrp.com/remote) and look for the lock symbol in the address bar.
13. Assuming you have the lock symbol in the address bar and are at the correct address (make sure you have the https and /remote) you should be looking at a logon screen.
14. Type in your user name and password you use at your office to log on to a PC with then click the Log On button. On rare occassions your configuration may require you to logon using your "network domain name\user name" rather than just your user name. If this appears to be the case read the rest of this entry, otherwise skip on to #15. Note: The internal domain name is NOT the same as the web address. To find the domain name logon to a PC at your office and press CTRL-ALT-DELETE while logged in. The first line of the resulting box should read "Your name is logged on as domain name\username" This domain name\username is what you want to use here. TSG Tech Support can provide this information for you as well if you are unable to get this information.
15. You should now be looking at the following:
16. From here you can open up Outlook Web Access, learn how to setup your home PC with a VPN connection (if your company  uses or allows such), or see about configuring Outlook on a home computer to access your company email without using the web interface. You may also want to look at the link for help with RWW. We're going to continue with "Connect to my computer at work."
17. Click on the link to 'Connect to my computer at work' and you should see the Security Toolbar appear telling you the Remote Desktop ActiveX Control needs to be installed. (Note: If you get an error about security settings see the troubleshooting tips at the end of this page.)
18. 
19. Click on the security toolbar and select 'Install ActiveX Control...'
20. This will take you back to the main menu of RWW. Click on the 'Connect to my computer at work' link again.
21. You should new get the following:
22. Click on 'Install'.
23. After a minute you should see the following:
24. Highlight the computer you want to remotely control and click on the 'Optional Settings' link.
25. 
26. If you want the remote session to automatically logon as the same user you opened the RWW session with leave the first item checked (typically the case). Checking item #2, 3 and 4 are pretty self explanatory, but be aware while these will allow you to access the hard drive of your home PC from the remote session allowing you to copy files back and forth or print documents at home some corporate policies prohibit this so the features may be disabled. Even if they are not disabled, corporate policy may prohibit transferring files to outside computers so you should check with your place of work if you are wanting to use this feature and don't know if it's OK (think HIPAA or Sarbanes-Oxley).
27. Select the screen size here as well if you want the remote session to run full screen or in a window.
28. Congratulations! You're now setup to use Remote Web Workplace.

Helpful tips:

• In full screen mode the drop-down bar at the top of the screen will auto-hide unless you click on the pushpin on the left side of it, or vice versa will remain always visible if the pushpin is turned in which case you can click on it to make it disappear.

• The drop-down bar can be used to minimize a RWW session allowing you to return to your local PC and then open the RWW back up to full screen by clicking on it in your system tray. To minimize it click on the underline in the right corner of the bar.

• To close a session click on the X in the drop-down bar. Keep in mind that this will leave you logged onto the PC you're remotely controlling.

• If you try to logon to a remote PC and receive a message that someone else is logged on, it's generally a good idea not to force them off. Doing so will close any open applications they may have running and will not prompt to save their work.

Troubleshooting tips:

When trying to go through the initial setup you try to install the ActiveX Control and the browser loops back saying it couldn't install and takes you back to the logon prompt. The error message reads: 

This error is a result of a disabled Microsoft Terminal Service ActiveX control Add-On.  To fix the problem:

1. Within Internet Explorer, open Tools - Internet Options - Programs tab - Select Manage add-ons
2. Highlight the Microsoft Terminal Service ActiveX control, which will be set to disabled. 
3. Select Enabled - OK
4. Restart Internet Explorer.

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